Privacy policy
How we use the details you send us through this website.
This policy explains how Prime Painting and Decorating ("we", "us"), run by Neil Baker and Jamie Tanner, uses the personal information you give us through this website.
What we collect
When you send the estimate form, we collect your name, email address, phone number, the kind of work you're interested in, your postcode and your message, along with basic technical details (your browser type and a scrambled form of your IP address) that help us block spam.
How we use it
We use your details to reply to your enquiry, arrange a visit, give you an estimate and carry out any work you ask us to do. We don't use them for marketing or automated decisions, and we never sell them.
Where it's kept
The estimate form is run for us by our website provider, Project Forward. Your enquiry is emailed to us, and a copy is stored securely on Google Firebase, part of Google Cloud. We keep enquiries only as long as we need them to deal with your enquiry and any work, and to meet legal and accounting requirements.
Other services
This website is hosted by Cloudflare, which may process technical data such as your IP address to deliver and protect the site. The links to TrustATrader take you to that site, which has its own privacy policy.
Cookies
This website doesn't use advertising or tracking cookies.
Taps on our phone number. When you tap our phone number on this website, the site counts the tap so we can see how many people ring us from it. The count notes only the page, where on the page the number was, which of our numbers it was and whether you were on a phone or a computer. It doesn't use cookies or store anything on your device, and it doesn't record who you are or your IP address. If your browser sends a "do not track" or Global Privacy Control signal, the tap isn't counted. Our website provider, Project Forward, keeps the counts on Google Firebase for up to 12 months.
Your rights
You can ask to see, correct or delete the personal information we hold about you by contacting us. If you're unhappy with how we've handled it, you can complain to the Information Commissioner's Office at ico.org.uk.
Contact us
Prime Painting and Decorating, Woodford Green
Email: info@primepainting.co.uk
Phone: 07802 332437
Last updated: 12 November 2026.